Frequently Asked Questions
Find answers to common questions about ZaamFashion’s products, orders, shipping, returns, and more.
General Questions
What is ZaamFashion?
ZaamFashion is a premium fashion brand that combines timeless elegance with modern sophistication. We specialize in luxurious garments and accessories that elevate your style.
Where can I shop for ZaamFashion products?
Our full collection is available exclusively online at https://zaamfashion.com.au.
Do you have physical retail locations?
Currently, ZaamFashion operates as an online-exclusive brand. However, we periodically host pop-up events—please check our website for updates.
Orders & Payment
What payment methods do you accept?
We accept major credit cards, PayPal, and Klarna. All transactions are processed securely to protect your personal information.
Can I change or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. Please contact our customer support at support@ZaamFashion.com.au as soon as possible if you need to make changes.
Is my payment information secure?
Yes. We use state-of-the-art encryption and security protocols to ensure that your payment details are handled safely.
Shipping
What shipping options are available?
We offer both standard and express shipping options. Free shipping is available on orders over $100 within Australia.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can also view your tracking details in your account dashboard.
Do you ship internationally?
Yes, we ship to selected international destinations. Shipping fees and delivery times vary based on your location.
Returns & Refunds
What is your return policy?
Items can be returned within 14 days of delivery if they are in their original, unworn condition with all tags and packaging intact. Items marked as “Final Sale” or “Clearance” are not eligible for returns.
How do I initiate a return?
To start a return or exchange, please email our Returns Department at returns@ZaamFashion.com.au with your order number and details.
When will I receive my refund?
Once your return is received and inspected, we will process your refund within 7-10 business days to your original payment method.
My Account
How do I create an account?
You can create an account by clicking the “My Account” link on our website and filling out the registration form. This allows you to track orders and save your preferences.
How can I update my account information?
After logging in, you can update your personal details, addresses, and password through your account dashboard.
I forgot my password. What should I do?
Use the “Forgot Password” link on the login page to reset your password, or contact our support team at support@ZaamFashion.com.au for assistance.
Additional Questions
How do I contact customer support?
You can reach our customer support team by emailing support@ZaamFashion.com.au or visiting our Customer Service page.
What should I do if I receive a damaged or incorrect item?
Please contact us immediately at admin@ZaamFashion.com.au with your order number and details, so we can resolve the issue promptly.
Do you offer gift wrapping?
Yes, we offer gift wrapping options at checkout for an additional fee.
